Identicom is supplied as part of a managed lone worker solution complete with a range of support services.
The solution comprises fixed and inclusive monthly billing, and includes the SIM Card, network usage (subject to fair usage), a 24/7 audio-link facility to an alarm receiving centre, device training, monthly reporting on usage and a dedicated customer support team.
“There are occasions when staff members working alone on reception, behind the bar or dealing with a customer’s query – perhaps in their room – feel they need additional support,” said Travelodge’s head of safety, Clare Shinton. “Travelodge takes its duty of care very seriously and whilst our previous solution had been in place for a number of years, we wanted to explore other options to ensure our people feel protected and have the most appropriate and comprehensive support available”.
Identicom looks like an ordinary identity badge but it allows a user to request monitoring or specific assistance in line with a situation they are currently facing through the ability to discreetly open a live audio channel to an alarm receiving centre.
Connexion2 supply solutions direct to market through the SoloProtect brand while supplying indirectly through a number of authorised reseller partners.
Travelodge is rolling out Identicom devices in over 500 hotels.