The document aims to safeguard the interests of end users of close protection services by providing clear guidelines on the way business processes are followed by all BSIA Close Protection Section member companies.
It covers areas such as the way in which members agree to handle the marketing and advertising of services, the quality of the service, written Terms and Conditions of supply, compliance with all legal requirements and after-sales service.
Mike O’Neill, the chairman of the BSIA’s Close Protection Section, commented: “Close Protection Section members all have the common goal of delivering high quality customer service. They do this while advocating transparency and quality of processes, and compliance with industry standards.”
He continued: “BSIA membership already proves our Close Protection Section members’ commitment towards promoting quality standards within our industry, so the creation of British Standard 8507-1 and, more recently, the Code of Ethics go one step further in demonstrating exactly how we plan on achieving this within our sector.”
In addition, O’Neill explained: “With the arrival of the Olympic Games in London later this week, the formal launch of this Code of Ethics reinforces our commitment to customer service and provides peace of mind to visiting VIPs and dignitaries who choose a BSIA member to provide their close protection while visiting the UK this summer.”
Order your copy of the new Code of Ethics
A copy of the BSIA’s Close Protection Code of Ethics is available upon request. Call 0845 389 3889 for details.
Find out more about on the BSIA’s Close Protection section of their website.
VIPs looking for a reputable close protection solutions provider can call the BSIA’s Close Protection Co-ordination Unit (CPCU) on +44 (0) 207 516 1258 or send an e-mail to: 2012cpunit@bsia.co.uk