The judges were looking for a retailer which has implemented loss prevention or anti-fraud measures across its operations, with the ability to instil confidence in its customers without restricting the level of service they provide.
The judges also considered how the application of the technology achieves business benefits, along with the degree of innovation present in the IT solution. The successful implementation of IndigoVision’s IP video surveillance systems in nine of John Lewis’ department stores met these criteria and beat off stiff competition to win the award.
Paul Newbury, John Lewis’ development manager for business protection: “The judges were particularly encouraged by our approach to both protection of partners and customers, tightening down on risk internally and externally, and the health and safety aspects we have been able to address,” said .
“This success has been made possible by the excellent surveillance technology and support provided by IndigoVision.”
Oliver Vellacott, IndigoVision’s CEO, said: “The retail sector has been very successful for IndigoVision over the last year, as shown by the John Lewis project. It is however, not just about deploying the very best technology, but about working closely with the client to overcome the myriad of security challenges that retailers face.”
IndigoVision has been working with John Lewis to migrate nine of its existing stores from analogue CCTV to a digital IP solution. IndigoVision has now been chosen to provide the CCTV surveillance for the first three of a planned 10 new stores, including the recently opened branch in Liverpool, its largest store outside of central London.