The five-year contract is worth 15 million Euros per year. In partnership with Vakt Services, it comprises a new system platform and integrated security services from the Siemens’ Central Monitoring Station in Norway utilising the customers’ security LAN.
At Siemens’ CMS, a dedicated SpareBank1 Security Centre has been created with its own dedicated phone lines, email addresses and fully trained staff. The alarm management services respond to all types of alarms (both life-threatening and everyday events), thereby contributing to business continuity, crime prevention, staff safety and, ultimately, providing peace of mind. The centre will manage information from all locations, offer support on technical questions, receive service calls and remotely manage the security systems.
Before they decided to issue a tender in order to get a single supplier, each of the 23 member banks – which together constitute one of the most familiar names in the Norwegian financial market – ran their own security systems and services locally. This resulted in a complete lack of commonality throughout the alliance.
Although the alliance’s main goal was to ensure the individual banks’ independence and local connections, the objective of the agreement was to create a mutually binding co-operation between the partners within the security operation, marked with a clear partner philosophy and focusing on security levels, cost optimisation and the development of predictable security and services.