As part of the contract, MITIE will be delivering an integrated facilities management service encompassing security, maintenance and engineering, fabric maintenance, Help Desk solutions, catering, cleaning, pest control, waste management, reception and post room services.
The contract will run across WorldPay’s four UK sites, including its headquarters in London. Together, these locations play host to a total of 2,000 members of staff.
WorldPay operates in over 40 countries and is a major global leader in payment processing for businesses and individuals.
MITIE was chosen by WorldPay because the company “offers a comprehensive facilities and energy management service” allowing the client’s management to concentrate on its own key business functions.
In addition, WorldPay chose MITIE because it can self-deliver 95% of services without relying on subcontractors, and because the plc demonstrated a strong cultural fit with the values of the customer.
The contract actually went live in September 2011.
Martin Holt, managing director of MITIE’s technical facilities management business, said: “More and more clients are asking us to work on and deliver integrated contracts for them because of the huge financial and organisational benefits they bring. This partnership is an excellent example of that trend.”
Hall added: “MITIE is better placed than many in the FM industry to carry out these kinds of contracts because we can self-deliver the vast majority of services without relying on sub-contractors.”
MITIE teaches Crisis members tools of the trade
Meantime, MITIE has given the opportunity to a specially selected group of Crisis members to learn crucial work skills.
Crisis is the national charity for single homeless people and is dedicated to ending homelessness by delivering life-changing services while continually campaigning for change.
Volunteers from MITIE gave up hours of their time to help members completely transform a major office area at their Crisis Skylight Centre in London by providing a ten-week foundation course into building maintenance. Members learned basic electrical, mechanical and plumbing skills from MITIE staff that will enable them to work at an engineer assistant or ‘handyman’ level.
Prior to MITIE’s offer to run the maintenance course, the space was unusable. After two weeks of hard work, the 12 members had transformed it into a clean and comfortable office space.
MITIE engineer Craig O’Keefe and regional operations manager Andy Bartlett led the majority of the building classes. Prior to joining the company, O’Keefe had been in the army for a number of years. When he left in March 2010 he joined MITIE via Veterans Aid.
O’keefe commented: “As I’d come out of the army, I’d been in a similar situation where I was unemployed and, although I had skills, I had no idea how to transfer them. I didn’t have a base and I can understand where these guys are at.”
MITIE has also offered the opportunity for work experience with a number of its clients once members have completed the course.