U.S. Defense Security services gets lean with Serena software

As the U.S. government strives to do more with less, federal agencies are learning that Lean Business Process Management (BPM) is a must. The U.S. Defense Security Services (DSS) tapped Serena Software to help them streamline current business processes, automate workflows and tasks, and achieve more efficiency with the company’s Lean BPM solutions.

Serena is a privately owned company and headquartered in Redwood City, California, has an office in Bangalore,

With Serena’s solutions, the U.S. Defense Security Services, which protects the nation’s technological base and protects classified information, has been able to:

– Automate five processes including configuration management, hardware/software procurement, and software distribution.

– Increase its configuration management productivity fivefold. What used to involve disparate processes for its various applications, as well as significant manual overhead, is now automated up to 80 to 90 per cent.

– Make procurement contracts available online and, in the future, automatic notifications will inform managers when maintenance agreements are about to expire.

– Begin planning a new requirements process, which will help them go from processing just 20 to 60 items per week, to 100 to 200 items per week.

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