EasyPark manages a total of 49 parking facilities for off-street parking – be they underground, multi-story and/or surface lots – for the City of Vancouver and third party landlords.
The company has now implemented Brivo ACS WebService at five of its facilities: two more are presently being installed, and two are planned for installation.
In all, the Brivo system will manage access at the nine facilities for approximately 1,100 vehicles on a daily basis.
“We were upgrading access control systems for a number of the facilities, and one of our suppliers recommended we take a look at Brivo,” said Nicola Devereux, monthly parking supervisor for EasyPark.
“Each time we inherit a facility, we inherit the old access system as well, and a number of these systems were failing or had connectivity problems.”
Single interface security solution
Working alongside EasyPark’s IT manager Jack Gushue, Devereux arranged for a demo of the Brivo system and the two conducted additional research on the Brivo website, reading various White Papers to learn more about the technology and the costs involved.
Devereux continued: “What we found was that, for me as the end user and for our IT manager, Brivo was the best case scenario: we had the administration all in one interface. No dedicated computers and no servers.”
Devereux is the main system administrator, and is presently training someone for back-up.
EasyPark uses the Brivo system to maintain firm control on access to the parking facilities and to maximise revenues.
Each month, the company reviews their accounts receivable reports. If a customer hasn’t paid for the upcoming month, and after sufficient time following that customer having been informed of the situation, EasyPark staff can quickly and easily prevent access to the parking facilities for the ‘delinquent’ account. This almost always prompts immediate payment.
Lost credentials and their efficient management
EasyPark can also now efficiently manage lost credentials.
“Once a card is lost, we’re able to get into the Brivo system straight away and manage our security,” said Devereux. “With our older systems, we had connectivity problems. Now, we can react much more quickly from any web browser, and that’s brilliant.”
EasyPark staff, customers and contractors are divided into multiple groups to manage access specifically for each person’s needs. In some instances, EasyPark staff have access to multiple sites. In the past, if that credential was lost then administrators would have to revoke all the access cards separately. Now, it’s one card.
Devereux said: “We’re really starting to see what we are capable of doing with the Brivo system.”
In conclusion, she stated: “It’s the potential that drew us to Brivo and the fact that it seemed like a strong company, the software clearly has regular upgrades and you add features based on customer requests. We’re looking forward to giving Brivo our feedback and shaping this system to meet our current and future needs.”
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