A national charity, Hearing Dogs for Deaf People train dogs to alert deaf people to everyday household sounds and danger signals in the home, workplace and in public buildings.
A large number of the charity’s staff are home-based or often work out in the field supporting the deaf and volunteers, as well as fundraising.
Connexion2’s SoloProtect solution was chosen by the charity’s head of HR, Natasha Edward.
The protection package includes Identicom, SIM card and inclusive airtime for the device, 24-hour manned monitoring, user training and a customer support resource providing account management and reporting.
“Well received by staff”
“SoloProtect had been well received by those staff that are using the system and it satisfies our needs by providing us with a total solutions package”, Natasha Edward said.
“Whilst being trialled one of our staff had cause to press the red alert button on Identicom, a function that automates a direct call to a 24/7 monitoring centre where audio is recorded and events appropriately escalated, and said afterwards how much safer she felt knowing that support was just a touch away. It also gave us the opportunity to trial the service in a live situation”.
Hearing Dogs for Deaf People has rolled out 16 solutions with Identicom i750 devices from Connexion2 in addition to a solution comprising an Identicom 1770 with mandown detection for use by any high risk visitors staying overnight at the company’s training centre in Buckinghamshire.
When fully implemented the charity will be using around 45 Identicom devices through SoloProtect.
“We have received extremely positive feedback from our staff, who have all stated that they feel so much safer knowing that they can open up a connection to the monitoring centre if they feel threatened and that they can respond to the situation, escalating it to a police response if necessary”, said Ms Edward.
