Carlsberg, whose portfolio includes five of the top 25 beer brands in the UK, commented that the appointment of ISS evidently supports its ‘thirst for great’ approach – its passion to continuously raise the bar and do better.
David Bodily, company property and security manager for Carlsberg UK, told SMT Online: “ISS demonstrated a clear and deep understanding of our culture and objectives. It shares our view that people are central to the success of any organisation, and innovatively interpreted our brief on how to engineer a great working environment.”
Bodily continued: “Working together, we have a clear plan on how we can further engage our employees, improve their working environments and the customer experience.”
ISS is using the full range of its integrated management experience and single service excellence to design a bespoke solution for Carlsberg UK.
To help make ‘Carlsberg even greener’, ISS will provide services including security, facilities management, catering, M&E and fabric maintenance, landscaping, reception, Help Desk, post room and cleaning to locations spanning the UK, from Alloa in Scotland to Torquay on the south coast.
Bringing all of the service streams together under one umbrella ensures that the unified team can provide consistent service delivery.
Integrated model for increased service levels
Speaking about the newly-forged partnership, Jane Sheard – the managing director of ISS Facility Services Integrated Solutions – explained: “We’re very proud to be recognised as the right service partner by an industry-leading company such as Carlsberg UK. Our truly integrated model will not only increase service levels across the portfolio, but will also unlock further benefits for the customer.”
Sheard went on to state: “We share Carlsberg UK’s aspiration to provide the very best product for its customers. Indeed, we place the customer at the very heart of everything we do. This, combined with the priority of being a responsible business, gives us a common platform to engineer facilities services to support Carlsberg UK’s objectives.”
ISS Facility Services is the operating division of ISS UK. Part of the global ISS Group, it provides full facility services to the public and private sector, in turn employing around 43,500 people across the country.
For further information access the ISS website (a dedicated link can be found at the foot of this page)
