The contract award has seen the hospital’s existing in-house team of 21 officers transfer to MITIE under TUPE, as well as the recruitment of additional officers to further enhance cover. The MITIE team are now managing all aspects of the manned security, CCTV surveillance and car park management across the Trust’s three sites including the internationally renowned John Radcliffe Hospital.
As part of the mobilisation process, the team undertook a specially-designed training programme to enhance their skills in customer service, control and restraint and fire fighting supporting them in the protection of hospital staff and visitors.
Jeff Flanagan – managing director for MITIE’s security business – commented: “We’re delighted to have secured this major contract with the Oxford Radcliffe, and to be assisting them in protecting staff and visitors across their estate. As this was a first-time outsourced contract, we worked closely with the Trust to ensure that we jointly allayed any fears the team had in respect of their transfer to MITIE. The mobilisation of this contract was critical, and the commitment and dedication shown by the team has been outstanding.”
Dean Raffles – Trust environmental services manager for the Oxford Radcliffe – added: “Security is a critical issue for the Trust and, having taken the decision to appoint an external contractor, it was vital we were able to select a company that could ensure an effective mobilisation of the contract. We’ve been delighted by the approach that MITIE has taken to date, and are pleased to be working with them to ensure that there’s a safe and comfortable environment for both visitors and staff alike.”
