The Nice Situator should unify silo information systems, the company said.
“Emergency communications centers and emergency operations centers (EOCs) need to be prepared for any situation, from active shooter incidents and hazardous chemical spills to severe weather outbreaks and other large-scale events.
“To manage situations effectively, center personnel and first responders need relevant, real-time information about what’s happening, where and when. They also need readily accessible response plans. Today, much of this information exists in silos making it difficult to connect the dots.
“Operating procedures documentation is often paper-based and real-time information sharing is challenging. Nice Situator unifies siloed systems into a Common Operating Picture, analyzing and correlating information and applying adaptive response plans, so everyone in the response chain knows what’s happening and what to do next.”
Chemical spills and guns
The solution’s ‘streamlined incident response capabilities’ will help in a number of public situations, the company said.
According to Nice, in an EOC, a gunshot detection sensor integrated to the Situator could automatically trigger video from near-by cameras to pop up on an operator’s display, instructing the operator to dispatch the closest units based on their GIS locations, and simultaneously pushing video out to officers’ mobile devices. Bi-directional integration can position Pan Tilt Zoom cameras in response to the location of events, saving operator time and avoiding potential confusion.
Another example is the event of a chemical spill, when a telecommunicator in a 9-1-1 center could instantly open a CAD incident to dispatch a hazmat team, and get immediate access to a step-by-step response plan. With the ability to leverage both automated and operator-led actions, NICE Situator ensures fast resolution and recovery from an incident.
“The public safety landscape has become increasingly complex, with EOCs, 9-1-1 centers and first responders handling many different types of situations and threats that require close collaboration,” Israel Livnat, president of the Nice Security Group.
“At the same time, there has been a proliferation of public safety-enabling technologies that have the potential to offer rich insight if they only worked together. Nice Situator bridges these islands of information to enhance real-time awareness and situation management. Agencies can be confident they’re responding effectively to any situation in accordance with their pre-defined operating procedures. Interoperability also improves because agencies can work off of a Common Operating Picture and joint response plan, with clearly defined roles and responsibilities, enhanced by real-time collaboration.”
The product’s open architecture has been designed to enable public safety operations to leverage their existing technologies to the fullest by integrating with video surveillance systems, video walls, location tracking systems (AVL, GPS), gunshot detection systems, license plate readers, communication devices, alarm panels and others.
