A statement from the distributor said: “Norbain has always provided customers with industry-leading levels of technical support.
“However, the advent of new technologies and the increasing complexity of security products and system configurations have made it increasingly difficult to continue providing this level of support at no additional cost.”
Keith Purvis, operations director at Norbain, said: “The new approach recognises that different customers have different requirements.
“Accordingly, the helpline aims to give customers the benefit of rapid access to technical support aligned to their individual business requirements.”
The changes will take place from Monday 3rd October 2011, by which time all Norbain customers will have been contacted and supplied with a key card displaying the helpline number.
Customers should contact their dedicated Norbain account manager should they have any questions about the new service.
