A national electrical distributor supplying over 10,000 electrical wholesalers and outlets across the UK, Stearn Electric uses Advanced Audio Verification using Sonitrol Audio Impact technology at its Bristol and Leighton Buzzard branches.
Having recently obtained exclusivity on the provision of Sonitrol in the UK, Stanley CSS was quick to react when Stearn Electric’s Bristol branch contacted the company to see if they could take over the system from the previous provider..
Stanley CSS put in place a strategy to take over the system rapidly, including sourcing a replacement board for the panel, supplying qualified engineers to undertake the work, and programming Stanley’s ProtectionNet Customer Service Centre (PNC) system to receive the Sonitrol signals – all in one visit.
Stearn Electric Bristol branch manager Alan Blackwell was impressed with the service provided: “I have been very pleased with Stanley’s response and the manner in which they carried out the repair and takeover.
“The alternative would have been to install a new system at considerable expense and disruption, which I did not really want to do.”
In fact, so impressed has Blackwell been that he has recommended Stanley CSS to other Stearn branches, including Leighton Buzzard, which has also appointed Stanley CSS to take over their Sonitrol alarm system shortly.
Verify in real time
Sonitrol provides organisations with the ability to verify an alarm event in real time by allowing operators to hear what’s happening on a monitored site.
When an alarm is triggered, the system immediately alerts Stanley’s PNC and transmits the sounds of the break-in attempt and a code describing the location of the activated audio sensor.
Professional operators on duty around the clock listen silently to determine the nature of the noise and take appropriate action, such as calling the authorities or resetting the system.
Stanley says that such a facility increases apprehension rates as intruders are not alerted and police respond quickly to a verified crime in progress. False alarms can also be quickly identified.
Value understood
Steve Hopton, manager at Stearn Electric’s Leighton Buzzard branch, understands the value of the Sonitrol system only too well.
In one particular instannce he attended an alarm to find the police present, but they were convinced it was a false alarm as there was no sign of a break in.
Using the Sonitrol system Hopton was able to identify the precise location where the suspects had been and recovered stolen stock that the thieves had left outside to collect on their return.
These two new contracts with Stearn Electric are significant wins for Stanley CSS and form part of a planned dynamic growth strategy in the UK, which has recently seen the addition of two regionally based sales teams and the acquisition of three security companies, in addition to the launch of its first UK SSAIB certified PNC.
